Consumer Rights (Ngā Paerewa 1)
Rights, dignity, advocacy, cultural safety.
What this NZS 8134.1 covers
Ngā Paerewa 1 addresses consumer rights — starting with te Tiriti o Waitangi principles and the Code of Rights.
Evidence requirements
| Area | What inspectors look for |
|---|---|
| Code of Rights | Displayed; staff trained. |
| Advocacy | Information available. |
| Cultural safety | Plan documented; Māori engagement. |
| Feedback | System active. |
Common pitfalls
- No cultural safety plan
- Advocacy information outdated.
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