Responsive
Person-centred care and complaints.
What this Responsive covers
Responsive asks if the service responds to individual needs, preferences and complaints. It includes activities, end-of-life care and reasonable adjustments.
Evidence requirements
| Area | What inspectors look for |
|---|---|
| Person-centred care | Care reflects individual preferences, not routines. |
| Activities | Weekly programme with attendance logs. |
| Complaints | Log with actions and timescales; learning evidenced. |
| End-of-life | Advance care planning; palliative support. |
Common pitfalls
- One-size-fits-all activity programmes
- Complaints resolved without learning
- No advance care plans.
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